Group Rooms Operations Manager for Peermont Hotels Casinos and Resorts and have been working for Peermont since 2005. Responsible for running multi hotel properties at Emperors Palace, Revenue Management for the group and Central Reservations. Previous positions held at Peermont includes General Manager of Mondazur Resort Hotel in KZN and Hotel Operations Manager at Emperors Palace. Prior to working for Peermont I worked at Disney Cruise Line which gave me a better understanding and insight on customer service and creating magical moments. I believe that as our guests evolve so should the way we do business with them, continue to challenge the status quo.