Register to visit Book a standBook your delegate seat


brought to you by



At the 2019 Hospitality Leadership Forum, sponsored by Diversey, experts in the fields of trade, industry and hospitality assessed the impact of a changing environment on sectors across Africa, unpacking opportunities and growth potential.


The Hospitality Leadership Forum, running alongside The Hotel Show Africa, assessed investment and business leadership in the 4th Industrial Revolution, whether the hospitality industry can afford to align with the sustainability trend, driving real transformation in tourism, the Tourism Business Council of South Africa’s Strategy 2030, and future hospitality trends.


A few of the speakers that took to the podium are Tshifhiwa Tshivhengwa, CEO of the Tourism Business Council of SA, Victor Tharage, Director General of the National Department of Tourism, Wendy Alberts, CEO of the Restaurant Association of South Africa (RASA) and numerous investment, business and hospitality industry leaders.


We are pleased to announce that this year the Hospitality Leadership Forum running alongside this year’s, Hotel & Hospitality Show will be taking place on the 21 – 23 June 2020 at Gallagher Convention Centre, Johannesburg as part of Africa Trade Week.


  • Big Africa 7-72
  • Big Africa 7-56
  • Big Africa 7-59
  • Big Africa 7-81

2019 Hospitality Leadership Forum Headline Sponsor


Diversey’s purpose is to protect and care for people every day. Diversey has been, and always will be, a pioneer and facilitator for life. Diversey provides total confidence to customers across all our global sectors. These include: facility management, health care, hospitality, retail and food service; in addition to food and beverage. Diversey is a provider of cleaning, sanitation and maintenance products, systems and services that efficiently integrate chemicals, machines and sustainability programs. Everything we do is based on the implicit belief that cleaning and hygiene are life essentials and that what we undertake constitutes a vital service.

Harnessing over 95 years of expertise and knowledge, Diversey develops cleaning technologies that save lives, providing a tailored, customer-centric approach that empowers sustainable solutions. Protecting and improving the environment, we operate with our customers’ needs at the heart of everything we do. Diversey’s ethical commitment is implicit in all our products and everyday relationships with our staff, our customers, and our planet. These ethics drive our commitment as pioneers of the future and creators of connection and innovation.

For more information, visit or follow us on social media.


landscape grey gold
The African Institute of the Interior Design Professions has assessed and validated this IID CPD Activity. The activity carries 4 IID CPD credit(s).

*Conference programme subject to change

Conference Day 1 – Monday 24 June


New format for 2019!

As our hospitality, food and trade development trade shows are co-located we are pleased to introduce our new format for this year which includes two joint plenary discussions focused on investment in Africa and the 4thindustrial revolution taking place on 24th of June 2019 from 10:30 to 11:15. Please note that the focused conference streams will start at 11:45.


Joint opening address Plenary: Where to invest in Africa?


Joint plenary panel discussion: Investment and business leadership in the 4th industrial revolution

All industries are all experiencing rapid change, disrupted by advancing technologies and shifting consumer expectations. To adapt to constant change, businesses are looking to adopt an ‘agility first’ strategy to future proof their business, but what does this really mean? This discussion explores how business leaders are navigating a rapidly changing technological and political landscape?

MODERATOR: Steve Burke, Chief Executive Officer, DigiBlu



Hydration Sponsor:

Vivreau Vector Logo
VIP Tour and morning refreshments


Welcome and keynote address: Sustainabilty – Is it a trend we may really afford?



Strategy of 2030

The Tourism Business Council of South Africa will share a strategy that identified a potential to double international arrivals to 21 million and create an additional 2 million jobs by 2030. The potential growth will stimulate investment in products and experiences, infrastructure maintenance and development, facilitate airlift, and stimulate other industries such as agriculture, construction and other services. The TBCSA serves to unite the diverse travel & tourism sector to contribute to a competitive, responsible and inclusive tourism. The presentation will focus on three pillars, the first being the removal of regulatory barriers and other inhibitors, the second being to grow existing markets and finally investing in markets like China.



Driving real transformation in tourism: Shared economies, sustainability, women empowerment



Networking Lucheon


Hospitality trends and outlook: Present and future?

A new generation of tourist is emerging and the hospitality and tourism sector is undergoing fundamental shifts in the way it operates, affected from changing global economies and regional government policies to operational efficiencies, from the need for seamless technology to delivering a frictionless guest experience. We take an in-depth look into the trends and forecasts influencing travel patterns, how different segments are performing and how you can take advantage of the opportunities they bring.

MODERATOR: Rishabh Thapar, Director, HVS Africa



Tourism leisure – Why the destination is all about the experience

Tourists growing demand for culinary travel, cultural exploration and activity based travel experiences is not showing any signs of slowing down. Adventures for truly local and authentic experiences from food trucks, to hidden beaches or textile weaving classes are all set to increase this year. This session looks at the opportunities that will drive experimental travel in 2019 and how ‘pop culture’ can help boost destinations. Are you ready to take a piece of the pie?



F&B – Foods on the move

Whether dining in a pop-up restaurant or getting a true slice of local cuisine, the rise of the ‘experiential diner’ has created ripples in the food and beverage sector. According to a report 75% of people said that they believe that blending unique dining experiences is worth paying more for. A panel of top chefs, restaurateurs and f&b professionals join the platform to share views on the latest trends, debate the next big thing and how to create an F&B destination.

MODERATOR: Martin Kobald, Vice President – World Chef/Owner – ChefMLK Group of Companies



Hydration Sponsor:

Vivreau Vector Logo
Afternoon refreshments


Hotel investment outlook

This presentation will take a look at hotel investment in Sub-Saharan Africa, with a focus on regional and international capital flows in the hospitality sector, barriers to investment, the impact of performance on investor sentiment in the region and the evolving profile of investors on the continent.



Development and investment: Creating more than hotel rooms – Looking at blended real estate solutions / Mixing it up – The best development combination to maximize a mixed-use opportunity

Treating hotels as real estate assets and making sure you are marketing the best use of space for a maximum ROI is a business imperative, but what are the benefits. Hotel developments that include apartments and apartments for sale continues to show growth globally. This session discovers why this investor model is increasingly attractive and how it is set to transform developments across Africa.

MODERATOR: Miller Matola, Chief Executive Officer, Millvest



Networking Function

Conference Day 2 – Tuesday 25 June



Design & Architecture – Why tomorrow’s hotel will look very different from todays?

From exotic materials, to electric finishes and quirky furnishing to ‘bringing the outdoors inside’ and creating a personalised home away from home atmosphere with minimalists and natural designs architects and designers will always offer us novel.

This session takes a look at new build plans, how operators can get involved in new projects and why and lobbies are still trending as the epicenter of the hotel. Hear from experts how you can translate the latest trends and styles into your hotel.

MODERATOR: Clive Shepherd, Chairman, DSA Architects International



Adapting to survive and thrive – Hear from GMs leading the change

Join our expert panel share their visions on how hotel groups are adapting to changing economic conditions, travel trends, operational requirements and attracting the right kind of talent. How well do they know their customers, how can they serve their needs better.



Decoding Gen Z – Are you ready for the rise in millennial business travelers?

According to forecasts, millennial’s will account almost 50% of travel spend by 2020 with generation Z the most populated generational group of all time. So, what makes them unique and are you ready to accommodate? This session will look at what they want and how the hospitality industry is going to have to adjust to meet their needs once they grow up?



Networking Luncheon


Technology – Transforming your guest experience

Today’s travelers are smart, tech savvy guests looking for unique experiences at the click of a button. It has been reported that 2019 will continue to deploy a range of new technologies to improve efficiencies and minimize disruptions with further investments into big data, process automation, internet of things and integration continuing to be a focus.

Accor Hotels is said to have invested € 5 million in travelling AI analytics platform. Our expert panel looks at trends and innovations paving the way to a better hotel experience and what technologies are essential for reaching your customers?



Safety – Mitigating risk and keeping safe

Protecting your guest, your brand and your future is essential. So the question you need to answer is how safe do your guests feel, what’s at risk, your revenue, your brand or both? This session will give insights into the latest security platforms and why investing in high-tech security is the future of smart hoteliers.

  • Cyber security
  • Ransom wear
  • Building security



Human capital development – Say YES to improving the lives of South African youth!

YES – the Youth Employment service – is a national movement to ignite the potential of South Africa’s youth, led by business and supported by government and labour.  Apart from benefiting the country, corporates can gain up to two levels on the B-BBEE scorecard.  Seeing how this initiative can transform the tourism industry makes it an exciting opportunity for all.



Sustainability beyond greening
  • Inclusive capitalism
  • Responsible tourism
  • Futureproof your strategy



Quality positioning of Africa through quality assurance

As a continent, Africa needs to ensure that the quality of accommodation product is of such a standard to enable to compete with for its share of international tourists. Whilst Africa has seen an increase in in large brand Hotel Groups, who offer consistent operating standards entering the market in recent years, there remains notable inconsistency of standards in accommodation across most of the continent.

What mechanisms are available or should be available to assist the continent in improving standards and with it, its positing as a quality option for international tourists.



Closing remarks


End of conference 

*Conference programme subject to change