The 281-room property opened its doors in December 2012 after a R250-million refurbishment. Before transforming into The Maslow, it was known as the Southern Sun Grayston Hotel, and a Holiday Inn in the 1980’s. The Maslow became Sun International’s first business-centric hotel in their portfolio, a personalised four-star experience which balances work and play.

Over the years, prominent guests have included the likes of Nelson Mandela, The Waterboys, The Cure, Bonang Matheba, Baby Face, Brian McKnight and various Miss South Africa contestants, who stayed there during the competition over the years as well as leading soccer and rugby players. The hotel has hosted events including 702’s Walk the Talk and had 947 broadcasting from the lawn. A 2013 New Year’s Eve party saw close to 1 000 people attending, with DJ Mo G on the decks until 4am.

General manager at The Maslow, Herman Swart, who has 30 years experience in the industry, said the hotel’s customer value proposition ensured that each room was designed to meet the needs of travellers, with the best sleep and shower in town.

“We have a three-year contract with an airline and our staff love serving them. They have become loyal regulars who bring their favourite waiter or front of house staff member birthday gifts, a motivating factor for the team, who love their energy as they hang around the swimming pool or dining areas,” he said.

Swart attributes the many repeat guests to his staff’s interaction with guests, the quality of service as well as The Maslow’s stunning garden environment.

Courtesy of Hospitality.co.za – read full article here.