Bronwen Auret is the Chief Quality Assurance Officer for South African Tourism and leads the quality assurance team for South African Tourism. Ensuring quality assurance is key to delivering on traveller’s expectations and enhancing the customer experience. The Quality Assurance team at SA Tourism is responsible for the Tourism Grading Council of South Africa (TGCSA) and Visitor Experience.
The Tourism Grading Council of South Africa (TGCSA) was established in 2000. Operating as a business unit of South African Tourism, the TGCSA is still the only recognised and globally credible quality assurance body for tourism products in South Africa.
There are seven main categories of establishments that travelers can choose from such as Formal Accommodation (Hotel, Apartment Hotel, Boutique Hotel, Small Hotel), Guest Accommodation (Bed & Breakfasts, Country Houses, Guest Houses), Self-Catering Accommodation (Exclusive, Shared), Game Lodge, Nature Lodge, Backpackers & Hostels, Caravan & Camping Sites and Venues. These establishments are graded by our Accredited Assessors and display the TGCSA Star insignia. If the product bears the TGCSA star plaque and certificate, the consumer can expect outstanding quality and service excellence.
Bronwen has been with South African Tourism since 2018 and previously held the position of GM: Brand & Marketing. She is a seasoned business leader and is obsessed with business problems and finding smart strategic business solutions.